This Privacy & Security Centre is designed to help you learn about what we do with your data and provide you with the ability to make privacy choices.
CHEO Foundation values and respects the privacy of our donors and volunteers. Donor trust means everything to us. We collect personal information to process donations, issue tax receipts, send invitations, and keep you informed about the impact of your generosity.
Read the full Privacy Policy for more details about our privacy practices.
Our Privacy Principles
We appreciate that you trust us with your personal information, and we’re committed to using your information in ways that create value for you. Every day, we are guided by our principles, and we work hard to earn and keep your trust.
TRANSPARENCY
We are open and honest with you about how we use and disclose your personal information.
CONTROL
We give you the ability to exercise your rights and make informed choices.
SECURITY
We use industry-standard means to protect our websites and your information.
Understanding your Data
How We Collect Information
We collect your information when you make a donation, register for an event or purchase a lottery ticket. Examples of information collected:
- Personal information, such as name, address, email address, and phone number
- Financial information, such as payment method.
- Location information
How We Disclose Your Information
We are selective about who we disclose your information with, and only disclose data with select third parties for business or legal reasons.
Examples of who information is shared or disclosed with:
- Delivery partners
- Security and fraud prevention providers
- Payment providers
- Advertising, marketing and analytics providers
How We Use Your Information
We use your information to:
- Keep you informed about the activities of the Hospital and the Foundation;
- To ask individuals and organizations for their support for the Foundation’s mission to improve children’s health;
- To process orders for promotional products, lottery tickets and special fundraising events and to provide the purchased products and services;
- To send an acknowledgement to the designated recipient of an in memoriam or in-honour gift; and
- For internal analysis to assist the Foundation with planning for future fundraising activities.
Submit a Privacy Request
If you’re a resident of Canada, you can make privacy rights requests. Your privacy rights include the right to:
- Request access to your personal information and request any corrections to it.
- Withdraw your consent to the collection, use or disclosure of personal information, subject to certain exceptions provided by law or reasonable contract restrictions.
- Withdraw your consent to commercial electronic messages or other marketing messages
Depending on specific features and services and how you use them, you have additional privacy choices. These choices are set out in the Additional Choices below.
To exercise these rights and communicate any privacy-related questions or concerns, contact our Privacy Officer at privacyofficer@cheofoundation.com
Communications
If you no longer wish to receive communications from us, you can unsubscribe by clicking on the “Unsubscribe” link at the bottom of our emails. You may also unsubscribe by visiting our Email Marketing Preference Centre or by contacting us directly at privacyofficer@cheofoundation.com.
Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving messages, we may still contact you for transactional purposes like confirming or following up on a request, or responding to inquiries.
Additional Choices
Action
Request access, deletion or updates to personal information
Next Steps
Submit your request to our Privacy Office at privacyofficer@cheofoundation.com.
To ensure personal information is released only to authorized parties, The CHEO Foundation t is obligated to verify the identity of anyone to whom it releases personal information. For deletion requests, please note that we have certain legal and business obligations to maintain records that may reflect information about you, such as donation records.
Update or correct personal Information contained in your profile
Registered website users can update their information at My Account section of our website. If you are not a registered website user, you can create an account to access your information.
Opt-out of interest-based emails
Interest based audiences is a feature that allows us to send emails, and serve personalized ads on social media and other third-party platforms to specific groups of individuals who have interacted with us. This generally involves sharing a list of hashed identifiers, such as email addresses, with these platforms, which then match them to user accounts on these platforms so that personalized ads are shown to the matched group.
If you prefer not to be included in these lists, you may opt-out by visiting your ad settings on the relevant advertising platform (such as Facebook – see below) or by contacting us directly at privacyofficer@cheofoundation.com.
Please note that opting out of interest-based advertising or custom audience lists will not prevent advertising from appearing online, but such advertising will not be targeted based on your activities and interests.
Opt-out of Facebook custom audience
Adjust your social advertising settings at https://www.facebook.com/ads/settings, use the opt-out features in the Facebook advertisement.
Opt-out of Google analytics and targeted advertising
Go to www.google.com/settings/ad or through the Google opt-out browser add-on located at https://tools.google.com/dlpage/gaoptout
Opt-out of sharing geolocation information
You may choose not to provide your location to us by customizing your mobile device settings to prevent sharing of location information. You may also prevent the sharing of device location information by disabling Bluetooth on your device, turning your device on to “airplane mode” or turning your device off.
If you opt out or disable the geo-location function, some features of our websites may not function properly (i.e., if you are purchasing a lottery ticket, you will not be able to complete the purchase).
